WCC Family Information Service
The WCC Family Information Service has existed since 2007 and has gone through many changes and developments over that time; the service they offer today has been shaped by the enquiries they have had over the years, and is therefore very relevant for families. Although the information they provide has been shaped by enquiries, many of their leaflets and fact sheets can support the many agendas that schools work with, for example:
Information supporting the SEND code of practice:
· Mental health and wellbeing support.
· Disability and Special Educational Needs contacts.
· Financial help for families affected by disability, serious illness and for carers.
Information supporting families in receipt of pupil premium:
· Your rights at work.
· Financial help for parents and carers who are on low pay or are unemployed.
· Financial support for parents.
· Support for students.
Information supporting the Ofsted inspection framework: The spiritual, moral, social and cultural development of pupils at the school:
· Why dads matter.
· Encouraging good behaviour.
· Dealing with separation and divorce.
· Dealing with discrimination – a parents’ guide.
· Talking to your child about alcohol and drugs.
· Life with a teenager.
· Surfing safely – your families guide to internet safety.
· Dealing with bullying – a parents’ guide.
· Support for families affected by bereavement.
All these leaflets have information around where to go to for further help both nationally and locally, and therefore support the Working Together to Safeguard Children 2015 document and multi-agency duty of schools. All services are free and include:
· A wide range of information on the website, which is also where leaflets and fact-sheets can be down loaded from.
· Access to a database of all the Ofsted registered childcare in Warwickshire from child-minders to pre-schools including holiday activities, and information on all the current entitlements to childcare funding.
· A help-line which is accessible either by telephone or e-mail. They are equipped to deal with a wide range of enquiries, and if they don’t know the answer they will sign post to the correct agency.
· An outreach service which can either attend parent events in schools and communities, or provide information for you to display at these events.
· A brokerage service which is a referral service for more complex needs that can offer high level one-to-one support, advice and guidance to parents.